Computing and Communication Services (CCS) provides support to graduate students for numerous IT services such as university email, computing accounts, computing labs, network services and websites.

If you are experiencing technical problems, call: 613-520-3700. Then select extension 2 for computing issues and ext. 1 for grad students or email ccs_service_desk@carleton.ca.  You can also stop by the IT help desk at 509 MacOdrum Library.  Hours are posted on the CCS website.

Your MyCarletonOne Account
All new graduate students will be provided a MyCarletonOne account that must be activated through Carleton Central.  You can use your MyCarletonOne account to access:

• Carleton’s wireless network
• PC on campus
• MyCarleton Portal (provides access WebCT, cuLearn, Carleton Email, Carleton Central and personalized campus announcements)
• Home directory storage accessible from anywhere on the campus network (called the G-drive space which has 30 mb for file storage)
  More about your MyCarletonOne account

Your Email
Once you activate your MyCarletonOne account, you will be provided a Carleton Email.  Access your Carleton Email through the MyCarleton Portal.  This is your official Carleton email that the university uses to communicate important to you.
More about your Carleton Email account

Classroom Support
WebCT is Carleton`s current Learning Management System (LMS).  You can access WebCT through MyCarleton Portal.  More about WebCT 

cuLearn is Carleton’s new LMS.  This is new this fall and is to replace WebCT.  More about cuLearn

The Educational Development Centre provides students and teaching assistants with resources to get the most out of Carleton’s Learning Management Systems.

Computer Labs
We have over 600 computers which we support and evergreen every four years.  As a graduate student you have priority in two computer labs – 808 Dunton and A420 Loeb. We also have 80 laptops available for loan in the Learning Commons at the Library.

Network Files
When connected to the Carleton network from your desktop system, you have access to the following network drives for file storage:

• P: drive with a maximum of 10MB storage and not publicly shared.
• W: drive with no set maximum storage but shared amongst all departmental users
• Temporary Data: available on the G: drive, with a maximum of 30MB storage.

Accessing Network Files Off Campus
The Virtual Private Network (VPN) client software is required for access to Carleton University resources that are restricted to on-campus use. The VPN client software provides a secure encrypted channel from your home to the campus and allows access to many campus restricted resources.

For more information:
For more information on IT services (email, wireless and labs), important websites (Carleton Central, WebCT, cuLearn and MyCarleton Portal) and more visit carleton.ca/ccs/students/new-students/.  Stay informed with technology news on campus by following CCS on twitter: @Carleton_IT.